Case Studies / Control Union Poland
TIC INDUSTRY · AI TEAM ENABLEMENT
Generative AI training for Control Union Poland’s certification teams
Control Union Poland – part of the global Control Union certification network – wanted their teams to understand how generative AI could improve workflows across sales, recruitment, management, and operations. We delivered an interactive training that took staff from AI fundamentals to practical prompt engineering, tailored to the testing, inspection, and certification industry.
Client: Control Union Poland Sp. z o.o. – part of the global Control Union network, providing international certification services across agriculture, forestry, and supply chains.
KEY RESULTS
Multi-dept
Sales, recruitment, management, and operations teams
Online
Interactive remote training session
GenAI
Foundations, prompt engineering, and practical applications
INDUSTRY
Testing, Inspection & Certification (TIC)
ENGAGEMENT TYPE
Generative AI training
AUDIENCE
Cross-departmental (mixed experience)
FORMAT
Online, interactive
LED BY
Agata Chudzińska, theBlue.ai
The context
Control Union Poland is part of a global certification network operating across agriculture, forestry, supply chains, and sustainability. Their teams handle proposals, audits, compliance documentation, and client communications – all areas where generative AI can reduce manual effort. But the organization hadn’t yet built internal familiarity with AI tools, and experience levels varied widely across departments.
The goal wasn’t to implement a specific tool – it was to give the entire team a practical understanding of what generative AI can do, how to use it effectively, and where it fits into their existing workflows.
The brief: deliver a training that works for complete beginners and more experienced staff alike — covering generative AI fundamentals and practical applications relevant to a certification and compliance organization.
What we delivered
We designed and led an interactive online training session tailored specifically to Control Union Poland’s industry and workflows.
Generative AI fundamentals. We covered how large language models work, what they’re good at, and where their limitations are – presented in accessible language without assuming technical background. This gave all participants a shared baseline regardless of their starting point.
AI in business processes. We walked through concrete examples relevant to TIC workflows: writing more efficient proposals, optimizing audit preparation, improving client communications, and supporting decision-making with AI-assisted research and summarization.
Prompt engineering in practice. Participants learned techniques for writing effective prompts – how to get accurate, useful results from language models rather than generic outputs. This was the most immediately applicable part of the training: skills they could use the same day.
AI applications vs. underlying models. We explained the difference between off-the-shelf AI applications and the models behind them – helping participants understand which tools are most suitable for different tasks and how to evaluate new AI products as they emerge.
The outcome
Control Union Poland’s teams gained a practical foundation in generative AI – enough to start using AI tools in their daily work and evaluate future AI initiatives with a clear understanding of what’s possible and what’s hype.
The training was specifically designed as a starting point for broader AI adoption. By building foundational knowledge across multiple departments simultaneously, the organization created the internal understanding needed to identify and prioritize specific AI implementations in future phases.
Topics covered
“
The training was excellent for beginners! Our team gained a solid foundation for implementing AI-based solutions. The material was tailored to the specifics of our industry and the expectations of our staff. Highly recommended!
Grażyna Feliga
Marketing Manager, Control Union Poland
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